Privacy Policy.

EGR Group International Pty Ltd (“EGR Group”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit egrgroup.com (the “Site”) or otherwise interact with us. It is intended to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the Site.

We may collect the following types of information:

• Information you provide directly — such as your name, email address, phone number, company name, and any message content, when you submit an enquiry through our contact form or otherwise correspond with us.
• Automatically collected information — such as your IP address, browser type, device information, pages visited, and time spent on the Site, collected via analytics tools including Google Analytics (GA4).
• Cookies and similar technologies — see the Cookies and Analytics section below.

We use the information we collect to:

• Respond to enquiries and provide the products, services, or information you request;
• Communicate with you about our products, divisions, and services;
• Improve and maintain the Site, and understand how visitors use it;
• Comply with our legal obligations and protect the rights and safety of EGR Group and others.

We do not sell your personal information to third parties.

The Site uses cookies and similar tracking technologies, including Google Analytics (GA4), to understand how visitors use the Site and to improve its content and performance. You can control or disable cookies through your browser settings; note that some parts of the Site may not function as intended if cookies are disabled.

We may disclose your information to trusted third-party service providers who assist us in operating the Site and conducting our business, including cloud hosting and infrastructure providers (Microsoft Azure), and analytics providers (Google Analytics), each of whom is bound by their own privacy and data handling obligations. We may also disclose information where required by law, or to protect the rights, property, or safety of EGR Group, our customers, or others.

We do not disclose personal information to overseas recipients except as described above.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, use, alteration, or disclosure. Data submitted through the Site is stored using Microsoft Azure infrastructure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe, in accordance with the Privacy Act 1988 (Cth).

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements, after which it is securely deleted or de-identified.

The Site is not directed at children, and we do not knowingly collect personal information from children under the age of 16.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The “Last updated” date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, please contact us first using the details below so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

For any privacy-related questions or requests, please contact us at enquiries@egrgroup.com, or write to EGR Group International Pty Ltd, Lot 2 Collingwood Road, Rocklea QLD 4106, Australia.